Terms and conditions
1Hub Privacy Policy Summary
At 1 Hub, we place our customers at the heart of everything we do – always. That’s why everything we do is focused on providing superior customer service with excellent quality.
The information you share with 1Hub allows us to provide the products and services you need and want while giving you the very best shopping experience. For example, when you shop on 1Hub.com we use what we know about your shopping habits to let you easily reorder products and show you other products that may interest you.
It’s our promise to customers that we respect the trust you place in us and the privacy of the information you share. Part of providing superior customer service includes making sure that we’re building a relationship of trust with customers. Our way of doing that is to let you know in a clear, prominent, and easily accessible way how we collect, use, share, and above all protect your personal information.
Our Policy outlines:
- How and why we collect your personal information;
- How your personal information is used and protected;
- When and with whom we share your personal information; and
- What choices you can make about how we collect, use, and share your personal information.
What Does This Privacy Policy Include?
This Policy covers how and why we collect, use, share, and protect your personal information:
- Within our 1Hub and our vendors and partners within Australia, and
- On our websites where this Policy is posted.
Personal information is information that identifies you or reasonably can be linked to information that identifies you. For example, when you place an item on layaway or place an order online, to fulfill your order we collect personal information, such as name, address, phone number, and credit or debit card information.
What Privacy Protections Apply to Specific Types of Personal Information?
Our specific privacy notices for our specialized operations include:
- 1Hub makes a variety of financial products and services available to you, either directly or in connection with business partners.
What is Our Pledge of Accountability?
We require our associates, business partners, and service providers to manage your personal information properly.
We have designated a team of trained associates who are responsible for helping to ensure compliance with this Policy. We require all those who manage customers’ personal information to do so properly and in accordance with our policies.
What Type of Information Do We Collect and How Do We Collect It?
We collect information to deliver the products and services you request, to help improve your shopping experience, and to support our business functions. We collect information from you in a variety of ways when you interact with our stores, websites, and mobile services.
What Information Do We Collect?
We may collect the following categories of personal information. Not all categories may be collected about every individual:
- Personal identifiers, such as name and address
- Device and online identifiers and related information, such as telephone number and email address
- Internet, application, and network activity, such as cookie IDs and browser visits
- Government identifiers, such as Australian Driver’s License numbers
- Demographic information, such as age and date of birth
- Characteristics of protected classifications under state or federal law, such as gender and nationality
- Purchase history information, such as products you have bought, rented, and returned
- Location information, such as geo-location information
- Audio, visual, and other sensory information, such as audio and video recordings
- Employment information, such as occupation, title, licenses and professional memberships
- Individual preferences and characteristics, such as inferences related to shopping patterns and behaviors
How Do We Collect Information?
We collect information from you in a variety of ways. It may be:
- Provided directly by you or a member of your household
- Collected from a device associated with you or your household
- Collected from another company within our family of companies
- Collected from an external third-party source
Information Provided Directly by You or a Member of Your Household
You actively share information with us in various ways in our stores and online. For example, you share information when you:
- Make an online purchase, or other transaction, with us;
- Create an account on one of our websites or mobile services;
- Use a gift registry or create a mobile shopping list;
- Participate in our programs;
- Conduct a transaction or request a service where we collect information (including when required by law);
- Request customer service or contact us;
- Post a review or comment on one of our social media pages, or post a rating, review or other user-generated content on one of our websites or mobile services;
- Participate in a contest, sweepstake, promotion, or survey; or
- Use features of our websites and mobile services that may ask you to grant us access to the camera or microphone on your computer or mobile device (such as voice search or scanning bar codes).
When you engage in these activities, you may share different types of personal information with us, such as your name, email address, physical or postal address, phone number, date of birth, and payment information.
How Do We Use Your Personal Information?
We use your personal information to provide you products and services, such as to fulfill your requests for products or to help us personalize our services and marketing to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions.
Some examples include:
- To fulfill your order or requests for services and provide customer service
- To create and maintain your account
- To conduct auditing and monitoring of transactions and engagement
- To conduct marketing, personalization, and third-party advertising
- To protect the security and integrity of our websites, mobile services and our business, and help prevent fraud
- To update our operational and technical functionality
- To conduct business analysis, such as analytics, projections, identifying areas for operational improvement
- To conduct research and development
- To fulfill our legal function or obligations
To do the above, we combine information, collected online and offline, including information from third party sources.
How Do We Share Your Personal Information Outside of 1Hub?
We are careful to share your personal information in ways that respect your privacy and only as described in this Policy. We view you as a valued customer, not a product, and we do not sell or rent your personal information to others for money. All of the categories of personal information that we collect have been shared with other companies, including those within our corporate family, for a business purpose. We may share your personal information in the following circumstances:
Other Businesses in our Corporate Family
We may share your personal information with other brands and businesses within the 1Hub corporate family. When we do, the information will be used in ways that are consistent with this Policy.
Service Providers
We share personal information about you with service providers that help with our business activities, including shipping vendors, billing and refund vendors, payment card processors, marketing and advertising vendors, and companies that help us improve our products and services. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf. Your personal information may be stored and processed by our service providers in Australia or other locations where the service providers or 1Hub maintain facilities.
Products and Services Offered by Other Businesses
We will sometimes enable other businesses to make their products or services available to our customers, such as through 1Hub.com Marketplace retailers. You may purchase products or services from these other businesses at our stores or through our websites or mobile services. When you purchase these products or services, we identify the other business and share with this business personal information related to your purchase of their products and services. These other businesses may operate their business in Australia or in other countries.
Legal Requirements and Protection of Our Company and Others
We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of 1Hub, our customers, our associates, or other persons. Examples include:
- Protecting the health or safety of customers;
- Addressing crimes committed on 1Hub property;
- Identifying and addressing fraud or financial risk;
- Providing personal information from cameras to law enforcement at their written request;
- Responding to a search warrant or other valid legal inquiry; and
- Responding to an investigative body in the case of a breach of an agreement or violation of law.
Business Transfers
In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Policy.
Categories of Personal Information We Disclose to Each Type of Third Party
We may share your personal information with certain categories of third parties, as described below.
| Types of Third Parties to Which the Personal Information Was Disclosed for a Business Purpose | Categories of Personal Information Disclosed for a Business Purpose |
|---|---|
| Financial service vendors | Demographic information |
| (See example above Co-Branded Products and Services) | Device and online identifiers |
| Financial information | |
| Individual preferences and characteristics | |
| Location | |
| Personal identifiers | |
| Purchase history information | |
| Those we are legally required to share with | Audio, visual and other sensory information |
| (See example above Legal Requirements and Protection of Our Company and Others) | Background and criminal information |
| Biometric information | |
| Characteristics of protected classifications under California or federal law | |
| Demographic information | |
| Device and online identifiers | |
| Education information | |
| Employment information | |
| Financial information | |
| Government identifiers | |
| Health and health insurance information | |
| Individual preferences and characteristics | |
| Internet, application, and network activity | |
| Location information | |
| Personal identifiers | |
| Purchase history information | |
| Service providers that receive data in order to provide services to us (e.g. technology providers, cloud storage providers, etc.) | Audio, visual and other sensory information |
| (See example above Service Providers) | Background and criminal information |
| Biometric information | |
| Characteristics of protected classifications under State or federal laws | |
| Demographic information | |
| Device and online identifiers | |
| Government identifiers | |
| Health and health insurance information | |
| Individual preferences and characteristics | |
| Internet, application, and network activity | |
| Location information | |
| Personal identifiers | |
| Purchase history information | |
| Third parties with whom individuals direct us to share their personal information | Audio, visual and other sensory information |
| (See example above Co-Branded Products and Services and With Your Consent) | Demographic information |
| Device and online identifiers | |
| Employment information | |
| Financial information | |
| Health and health insurance information | |
| Individual preferences and characteristics | |
| Location information | |
| Personal identifiers | |
| Purchase history information | |
| Our suppliers or marketplace vendors | Audio, visual and other sensory information |
| (See example above Products and Services Offered by Other Businesses) | Device and online identifiers |
| Employment information | |
| Government identifiers | |
| Individual preferences and characteristics | |
| Personal identifiers | |
| Purchase history information |
What are Your Choices?
You have choices about the various ways we collect, use, and share your personal information.
- We may send you marketing communications. You can tell us your marketing preferences with 1Hub by following the instructions on the 1Hub Communication Preferences & Alerts page. Or you may contact the Privacy Office as described in the “Who Can I Contact at 1Hub About the Privacy Policy” section below.
- We also personalize your experience on our sites and mobile services by showing you advertisements from 1Hub or our advertising partners that are tailored to your interests. Learn more about interest-based advertising.
Some of our mobile services use your device’s location information. You can adjust the settings of your mobile device at any time to control whether your device communicates this location information. We may also offer additional controls on our use of your mobile location information.
We want to offer you choices about the different ways we collect, use, or share your personal information. These choices are described below.
Marketing Preferences
When we are sending marketing communications to you, we use the following standards:
- We use an opt-in standard for automated phone and text messages, and for sharing personal information with companies outside our corporate family of companies for their use in direct marketing of their products, such as sending you promotions for their products. Opt-in means we will only conduct the activity with your affirmative consent.
- We use an opt-out standard for email, app notifications, and postal mail. Opt-out means we may contact you, but will stop upon your request (as described below).
If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of mail, include your mailing address. Please allow sufficient time for your marketing preferences to be processed. It may take up to ten days to process your requests related to email and up to 30 days to process your requests related to telephone calls, text messages, app notification and sharing information with your consent. Please note that postal mailings are often prepared many weeks in advance, and you may continue to receive mail for six to ten weeks.
Please know that, even if you opted out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order.
How Do You Access and Update Your Personal Information?
We provide you with various ways to access or update your personal information, including contact and account information. We also take reasonable steps to keep your personal information accurate and complete.
You can access or update your personal information, including contact or account information, in the following ways:
- If you have created an account on one of our websites or mobile services, log into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated.
- Contact us through one of the ways listed in the “Who Can I Contact at 1Hub About the Privacy Policy” section at the bottom of this Policy. Please include your current contact information, the information you are interested in accessing, and your requested changes. We will provide you the personal information requested if it is reasonably available, unless it infringes on the privacy of other individuals, and subject to reasonable limitations provided by law and internal procedures. Otherwise we will describe the types of information we typically collect. We will provide access and make the changes you request, or will provide an explanation of what actions we will be able to take with regard to the request.
- If you need to access your personal information related to a specified service provided to you by a 1Hub service provider or business partner, we will refer you to the service provider or business partner. Please contact us via the “Who Can I Contact at 1Hub About the Privacy Policy” section below.
How Do We Secure Your Personal Information?
We recognize the importance of maintaining the security of our customers’ personal information. We have a team of associates who are responsible for helping to protect the security of your information. Whether you are shopping on our websites, through our mobile services, or in our stores, we use reasonable security measures, including physical, administrative, and technical safeguards. These measures may include physical and technical security access controls or other safeguards, information security technologies and policies, procedures to help ensure the appropriate disposal of information, and training programs.
Who Can I Contact at 1Hub About the Privacy Policy?
Visit our Store & Corporate Feedback page and select “Company Feedback and Questions” from the menu to contact the Customer Service Team with questions about this Policy or write the 1Hub Privacy Office with any questions or comments about this Policy or about how we handle your personal information.
The Privacy Office’s address is:
1Hub Corporate
For store experience, marketing preferences, and general feedback/questions, visit Store and Corporate Feedback.